Personal Information Protection Policy
The Arthur Nagel Community Clinic is committed to safeguarding the personal information entrusted to us by patients and donors. Your personal information is managed with the utmost concern for your privacy. This policy outlines the principles and practices the Clinic follows in protecting your information. This policy applies to the Arthur Nagel Community Clinic and to any person or company providing services on the Clinic's behalf. A copy of this policy is provided upon request.
What is personal information? Personal information means information about you. This includes an your name, home address and phone number, age, sex, marital or family status, financial information, and educational history. Most important at the Clinic, it includes information you provide about your health.
What personal information do we collect? The Clinic staff collects only the personal information needed to provide services to patients and donors, including personal information needed to:
- Enroll a patient in a program
- Deliver healthcare services that include appointments, prescriptions, laboratory and imaging, referral to another healthcare provider
- Collect donations
The Clinic staff normally collects personal information directly from patients and donors. Your information may be collected from other people or organizations with your consent or as authorized by law (for example if you agree to provide medical records from a doctor you have seen in the past). The Clinic informs patients and donors before or at the time of collecting personal information of the purposes for which the information is being collected. The only time you are not provided this notification is when a patient or donor volunteers information for an obvious purpose (for example, producing a credit card to make a donation when the information will be used only to process the payment).
Sharing and Usage
The Clinic will never share, sell, or rent personal information with others. Information submitted to the Clinic is only available to Clinic employees managing this information for purposes of contacting you or sending you email/texts based on your request for information, and to contracted service providers for purposes of providing services requested by you.
Why did you receive an email from the Clinic? The Clinic's email marketing is permission-based. If you received a mailing from the clinic, our records indicate that (a) you have expressly shared your email address for the purpose of receiving information in the future ("opt-in"), or (b) you have an existing relationship with us. We respect your time and attention by controlling the frequency of Clinic mailings. If you believe you have received an unwanted, unsolicited email or text sent or purporting to be sent from the Arthur Nagel Community Clinic, please contact firstname.lastname@example.org.
This policy was created in December 2011. The policy was updated in 2017 to include mention of texting, which is a new system used to remind patients about upcoming appointments and to provide educational information about health.